Dispensary Technician (Part-time)

Job Description

Dispensary Administration

Accurately dispense customer prescriptions following the PDL Guide to Good Dispensing and scanning all prescriptions and products;
Maximise dispensary’s generic substitution, Priceline Dispensary Program and Pharmacy Practice Incentives (PPI’s) as per store process
Clear and reconcile PBS online messages daily
Sort scripts daily in an orderly manner, accurately prepare & submit PBS claims twice a month; & reconcile PBS rejected scripts as per store’s processes.
Ensure all dispensary administration duties are performed, ensure daily dispensary paperwork and computer functions are completed accurately and on time
Maintain optimal level of all dispensary stationary supplies (e.g precautionary labels; repeat folders; labels; repeats; boxes and bottles for extemporaneous dispensing; fridge bags; printer toners; Webster packs; etc)

Customer Service

Delight our customers (external and internal) by exceeding their expectations with special emphasis in the Dispensary, Health and Professional Services Area.
Provide an environment where the customer is welcomed and has an easy shopping experience and farewelled in a way that confirms their importance to us and welcomes their return
Care for customers and drive sales by providing advice on a range of products to suit needs and budget
Assist to take in and give out dispensed prescriptions and accurately dispense and assemble customers prescriptions as per store’s processes
Help maintain a maximum 10 minute waiting
Resolve complaints with due concern for the customer or refer to the manager when necessary.
Maintain awareness of customers at all times, providing service, and product knowledge as required; and answer the telephone politely and promptly.

Skills and Experience

Part Time Working Hours